Frequently asked questions

VenueSprocket is private event management software for restaurants, breweries, bars, taprooms, banquet rooms, and event spaces. It covers the booking workflow from the first inquiry to event day: inquiry form, lead pipeline, proposal, e-signature contract, Stripe deposit, and a Banquet Event Order (BEO).

Independent and small-group hospitality venues that book birthday parties, corporate events, holiday parties, rehearsal dinners, showers, buyouts, and private dining - usually run by an owner, a manager, or one events person rather than a dedicated sales team.

No. Customers submit an inquiry, open a proposal link, sign the contract, and pay the deposit without creating an account or downloading anything.

Every venue gets a public inquiry page you can link from your website, social profiles, or Google Business Profile. Each submission becomes a lead in your pipeline, the customer gets a confirmation email, and you get a notification at the email address set in your VenueSprocket settings.

If a new inquiry sits untouched for a couple of days, VenueSprocket emails your venue a reminder. The same daily check reminds you about proposals that haven't been accepted, contracts that haven't been signed, and deposits that haven't been paid.

No. Reminders go to your venue, not to the customer. Customers receive transactional emails only: the inquiry confirmation, the proposal link, the contract link, the deposit receipt, and a refund notice if you refund a deposit. Any follow-up message to the customer comes from you.

A proposal carries a room fee, a food and beverage minimum, and the deposit amount, and shows the customer an estimated total. They open it from a secure link and accept with one click. There's no itemized menu-package builder; menu and bar details go in the event notes and on the BEO.

After the customer accepts the proposal, you send a contract built from the same event details and your venue's contract text. The customer types their name and checks a confirmation box; VenueSprocket records the typed signature, timestamp, IP address, and device information with the contract.

Typed electronic signatures are generally recognized in the United States under the federal ESIGN Act and state UETA laws, but enforceability depends on your contract and jurisdiction. VenueSprocket doesn't provide legal advice - have an attorney review your contract terms.

Through Stripe Checkout, charged directly on your venue's own connected Stripe account, right after the contract is signed. VenueSprocket takes no percentage of the deposit; Stripe's standard processing fee applies.

Not today. VenueSprocket collects the deposit online and shows whether it's pending, paid, or refunded. The remaining balance is settled however you normally take final payment.

Yes. An owner or manager can refund a paid deposit from the Payments screen; the refund is processed through Stripe and the customer gets a refund email.

A Banquet Event Order is the one-page operating plan your team works from on event day. VenueSprocket starts each BEO from the event record - name, date, time, guest count, and contact details carry over - and you fill in food, beverage, room setup, staffing, AV, allergies, and timeline.

Anyone logged in to your venue account can open the BEO on a phone, and there's a print-ready view for the kitchen and bar. There isn't a separate staff-only login or role.

Not as separate spaces. VenueSprocket doesn't have room-by-room calendars, capacities, or availability. Most venues name the room in the event details and BEO and set a room fee on each proposal.

No. VenueSprocket doesn't have calendar sync or POS integrations today. Events are listed in your dashboard by date.

Yes. The free plan includes the public inquiry form and lead dashboard with no credit card required. Paid plans are billed monthly - see the pricing page for current plans.

No. You pay a flat monthly plan fee. VenueSprocket takes no percentage of deposits or event revenue.

No. LeaguePour is a separate companion product, with its own subscription, for running leagues, tournaments, and trivia nights. It uses the same venue login, and if you have an active subscription to either product you get 50% off the other.